Refund and Returns Policy

Last Updated: 1st September 2025

Thank you for shopping with MOF Patisserie. We take pride in preparing fresh, high-quality pastries and desserts. Please read our return and refund policy carefully:

1. Fresh Products

• As our products are perishable, we generally do not accept returns or exchanges once the order has been collected or delivered.

2. Order Issues

• If you receive the wrong item or your order is incomplete, please contact us within 24 hours of delivery/collection with your order details.

• We will try our best to rectify the order for you in a timely manner.

3. Damaged or Defective Products

• If your order arrives damaged or spoiled due to our handling, please provide photo evidence within 24 hours.

• We will investigate and may issue a replacement or refund at our discretion.

4. Cancellations

• Orders canceled within 24 hours of ordering may be eligible for a refund.

• Same-day cancellations are not refundable.

5. Refund Processing

• Approved refunds will be processed to your original payment method within 7–14 business days.