Privacy Policy

Last Updated: 1st September 2025

At MOF Patisserie, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and make purchases.

Information We Collect and Store

While you browse or shop on our site, we may collect and store the following information:

  • Products you’ve viewed – to show you recently viewed items.

  • Location, IP address, and browser type – to estimate taxes, shipping, and improve site performance.

  • Shipping address – so we can estimate shipping before checkout and deliver your order.

  • Cookies – to keep track of cart contents while you browse our site.

When you make a purchase, we may ask for details including:

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment details (processed securely via our payment provider)

  • Optional account information (username and password)

How We Use Your Information

We use your information to:

  • Send order confirmations, updates, and delivery notifications.

  • Respond to your requests, including refunds and complaints.

  • Process secure payments and prevent fraud.

  • Set up and manage your account.

  • Comply with legal obligations (e.g., tax records).

  • Improve our website and services.

  • Send marketing updates if you’ve opted in.

If you create an account, your details are stored to make future checkouts faster.

How Long We Keep Your Data

We keep your information for as long as necessary for the purposes collected, or as required by law. For example:

  • Order records are stored to comply with tax and accounting laws.

  • Account information is kept until you request deletion.

  • Reviews or comments remain visible unless you ask us to remove them.

Who Has Access

Authorized members of our team (e.g., Administrators, Shop Managers) may access:

  • Order details (items purchased, date, and delivery address).

  • Customer details (name, email, billing, and shipping addresses).

This information is used only to fulfill orders, process refunds, and provide customer support.

What We Share with Others

We share information only with trusted third parties who help us provide our services, including:

  • Payment Processing: We accept payments through Fiuu. When processing your payment, certain information will be shared with Fiuu, such as purchase total, billing information, and contact details.
    Please refer to the Fiuu Privacy Policy for details on how your data is handled.

  • Delivery Services: Your name, contact number, and delivery address will be shared with our delivery partners so your order reaches you.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Ask us to correct or delete your information.

  • Opt out of marketing communications at any time.

Data Protection

We use secure technologies and trusted providers to safeguard your data. However, no method of online transmission is completely risk-free.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.